Todd Gulluscio discusses dealing with difficult personalities and the concept of 'landing the plane' with the goal of having a smooth landing. You must take into consideration the other person and how are they reading you by letting them know you are welcoming them and willing to listen. It is not necessary to always agree but to have a productive conversation and let them know that you care.
Landing the Plane with Todd Gulluscio – Shelter Island Union Free School District (NY)
