EP 105: Creating a “Disney-Like” Game Day Experience with Tim Sam, CMAA – North Valley High School (OR)

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In this AD Insider | Thursday 30 episode, presented by HomeTown Ticketing, we sat down with Tim Sam, CMAA, Athletic Director at North Valley High School in Oregon.

In this episode, we covered the following topics:

  • The I.C.A.R.E Principles
  • The Quality Service Compass
  • 3 Features of Great Service Moments
  • ...and more!

Books Mentioned:

  • The Experience: The 5 Principles of Disney Service and Relationship Excellence by Bruce Loeffler - View on Amazon
  • Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute and Theodore Kinni - View on Amazon

 
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