Dr. Elmore explains that leaders need to 'read' their people before 'leading' their people. Different people have different needs and, as a leader, you must be flexible in how you communicate with each individual. He cites the example of chess and checkers: If you lead like you are playing checkers everyone looks the same, so you treat them the same. With chess, there are different individual pieces, so you must 'read' before you 'lead'.
This clip comes from Episode #81 of our AD Insider LIVE | Thursday 30 show. Click here to view the entire session.